RESOURCES

Every gas station staff should have a basic understanding of the operation of your gasoline station in order to serve the customers effectively and efficiently. Gas station staff should know the procedures to deal with a forecourt leak or spill, as well as:

1. Emergency procedures and evacuation points.
2. Tank dipping procedure.
3. Tanker discharge procedures for the site.
4. Where the written procedures such as the site emergency plan are kept.
5. Under what circumstances a console operator should not allow fuel to be dispensed, such as when:

• A vehicle engine is running.
• A person is smoking in the forecourt.
• A person under 16 years is attempting to operate a dispenser.
• A person is attempting to fill a food container with fuel - a person is attempting to fill fuel into a non-compliant container.
• A fuel delivery nozzle is wedged open by a customer with a fuel cap or similar device.
• A person is filling a container with flammable liquid inside a vehicle, in the boot or if on the back of a ute.

The console operator must have a clear understanding of their responsibilities and authority to manage safety in a public place.¹ For new and starting gasoline stations, it is also important to ensure that you have all the compatible equipment that suits your needs. NeoBros Venture Corporation offers a wide range of fuel pumps and dispensers from Hitachi as an official distributor of Hitachi Fuel Pumps and Dispensers in the Philippines.

¹ A Guide for Service Station Operators [PDF]. (2016, June). The State of Queensland 2016.